Frequently Asked Questions
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What payment methods do you accept?
We accept all major credit cards including VISA, MasterCard, Amex & more.
Do you accept PayPal?
Unfortunately, we do not accept PayPal at this time.
Is my information secure?
110%! We use Shopify Payments to process all checkouts and consider your security a main priority.
Shopify Payments is the world's leading payment platform for e-commerce stores. Your details are never saved and no one will ever have access to them.
I made a mistake while ordering. How can I fix this?
If you have placed your order within the last hour please contact us as soon as possible. In the subject line of your email, please write your order number and the reason for your email - for example write "Order 1202 Product Change." If more than one hour has passed, you're more than welcome to still email us and we will do everything possible to remedy the situation, however our options may be limited as our print system is automated.
What if I need to cancel my order?
To cancel an order, you must email info@sovereignmetalworks.com within 6 hours of your order being placed and we will process a refund at our discretion. After 6 hours, it is not possible to cancel your order.
How long does production take?
Please allow 3-5 business days for production (7-10 during peak periods e.g. Christmas and holidays).
All of our products are produced "on demand" right here in the USA, meaning we only make them when you order. We do this so that we can ensure the highest level of quality control possible.
Where will my order ship from?
All of our Metal Art is Amish-made and fulfilled in the United States, ensuring you a high-quality product you can be proud to display!
My question wasn't answered. What should I do?
That's okay, simply drop us a line at info@sovereignmetalworks.com and we'll get back to you as soon as possible! We'll do our best to respond within a few hours, but please allow up to 24-48 hours for a response.